Hire Tier II Support for your products.

Hire a talented, hardworking and detail-oriented team player. At PIRI, we have an uncompromisingly high standard and have put checks in place to assess candidates objectively. This way you don’t have to worry. You don’t have to use the standard formula of interviewing. You just focus on what skills you want. 100% satisfaction guarantee. If you are not satisfied with the assigned engineer, we will replace the engineer right away. A PIRI On-boarding Manager will contact you with details of the assigned engineer within 7 days of you placing an order.

Tier II Support

From: $600.00 / month

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Description

  • Manage Tier One Support staff and execute escalated support issues by working with clients to troubleshoot issues in a timely manner
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Excellent organizational skills, including attention to detail and multitasking
  • Strong working knowledge of the Google platform, preferred
  • Excellent time-management skills.
  • Excellent analytical skills. Ability to solve problems that may come up during a typical work day, making a decision that affects the project on a regular basis
  • Resolve complex Tier Two tickets
  • Perform problem resolution on the telephone with customers or through our internal ticketing system
  • Assist customer through a series of steps to identify trouble areas, and classify level, priority, and nature of the complex problems and systems.
  • Provide advanced technical advice and guidance on configuration or enhancements of hardware and software.
  • Clearly and accurately document incidents in our internal support system