Chatbots Will Become Very Personalized
Instead of one generic bot for your company, think of dedicated bots tailored for each and every customer/buyer. This is possible because intelligent systems know the following pieces of information about buyers:
The products they are allowed to purchase.
Their entire buying histories and preferences.
Summary: Chatbots make customer relationships sticky. With chatbots, the customer experience only gets better because the more a buyer interacts with your team of chatbots, the more the chatbots learn and the better their service becomes.