Chatbots Will Become Very Personalized

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Instead of one generic bot for your company, think of dedicated bots tailored for each and every customer/buyer. This is possible because intelligent systems know the following pieces of information about buyers:

  • Their language.
  • The products they are allowed to purchase.
  • Their entire buying histories and preferences.

Summary: Chatbots make customer relationships sticky. With chatbots, the customer experience only gets better because the more a buyer interacts with your team of chatbots, the more the chatbots learn and the better their service becomes.

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